If your SASSA R350 SRD grant is stuck on pending or declined due to identity issues, you may need to complete an identity verification process. This usually requires you to click a SASSA verification link sent via SMS.
However, many applicants report they did not receive the link or that the link expired before they could use it. This guide will help you understand:
- What the SASSA verification link is
- Why it’s sent
- How to request it again
- How to complete the process
- What to do if you still face problems
We also cover related terms South Africans often search for, such as:
- SASSA verification link not received
- SRD identity verification link
- Request identity verification for SASSA R350
- SASSA ID verification SMS
- SASSA status check
- srd.sassa.gov.za banking details
What Is the SASSA Verification Link?
The SASSA verification link is a secure URL sent by SASSA to applicants who need to confirm their identity before their application can be approved.
You receive this link via SMS to the cellphone number you used when applying for the SRD R350 grant. It redirects you to an online form where you confirm your personal details, including your name and ID number.
SASSA uses this process to reduce fraud, ensure that each applicant is legitimate, and confirm that you meet the eligibility criteria.
Who Receives the Verification Link?
You may receive the verification link if:
- Your ID details did not match the Department of Home Affairs (DHA) records
- There was an error in your initial application
- Someone else used your ID number to apply
- You failed a previous verification attempt
- Your phone number or application data changed
If you receive such a message, it means your application is on hold until verification is completed.
SASSA Verification Link Not Received – What To Do
Many applicants complain that they never received their verification SMS. If this happens, do the following:
1. Wait 48 to 72 hours
Sometimes the system delays sending out SMS messages. Give it a day or two after applying before requesting again.
2. Confirm the phone number
SASSA sends the verification SMS only to the number used during your original application. Make sure that number is active and has not changed.
3. Check your network connection
Poor reception may cause you to miss the SMS. Make sure your phone is switched on and can receive text messages.
4. Request the link manually
If no SMS arrives after three days, request the link again using the steps below.
How to Request Identity Verification for SASSA R350
If you lost the verification SMS or never received it, follow these steps to request it again:
- Visit https://srd.sassa.gov.za
- Scroll down and click on “Check Status”
- Enter your South African ID number and the cellphone number used to apply
- If your status says “Identity Verification Failed,” the website may provide a new link or allow you to request one
- If no link appears, call the SASSA toll-free number at 0800 60 10 11 and ask them to resend it
Keep in mind that the link may only work for a limited time. Once received, complete the process immediately.
What Does the SASSA ID Verification SMS Look Like?
The SMS usually contains a message like:
“Your identity verification is required. Click the link below to confirm your details: https://srd.sassa.gov.za/verify/…”
The link is unique to your application and cannot be used by anyone else. Do not share it.
What to Do If the SRD Identity Verification Link Has Expired
The verification link usually expires after 24 to 48 hours. If it has expired:
- Log in at https://srd.sassa.gov.za with your ID and phone number
- If you see “Identity Verification Failed”, a new link may be issued
- If not, contact the SASSA call centre to request the link again
Expired links will not work, and your application will remain in pending status until you complete the process with a new link.
How to Complete the SASSA Identity Verification Online
Once you receive the verification link:
- Tap or copy the link into a web browser like Chrome or Safari
- Confirm your ID number and personal details
- Submit the form
- Wait for confirmation or further instruction
After you submit the verification form, check back on your application status within 3 to 5 working days.
SASSA Status Check After Verification
Once your identity is confirmed, your application will proceed to the next step. Here’s how to check the status:
- Visit https://srd.sassa.gov.za
- Click “Check Status”
- Enter your ID number and cellphone number
- View the status for each month (e.g. Pending, Approved, Declined)
Make sure you check monthly, as each payment cycle is reviewed separately.
Banking Details on SRD.SASSA.GOV.ZA
Once your identity is verified, it’s important to confirm your banking details:
- Go to https://srd.sassa.gov.za
- Scroll to the section titled “How to change my banking details”
- Enter your ID number
- You will receive a new SMS with a banking details update link
- Use the link to update or confirm your bank information
Make sure the bank account is in your name and matches your ID number, or the payment may fail.
Common Reasons for Verification Failure
If your application continues to fail the identity check, these could be the reasons:
- Your name or ID was entered incorrectly during the application
- Another person used your ID number to apply
- Your ID is blocked or flagged for fraud
- Your phone number does not match your SASSA record
- You submitted incomplete information
In such cases, contact SASSA directly for help.
Frequently Asked Questions
Final Thoughts
The SASSA verification link is a vital step in confirming your identity for the R350 SRD grant. If you haven’t received it, or your link expired, do not panic. You can request a new one through the official SASSA SRD website or by calling the toll-free number.
Always ensure your personal details are accurate and your phone number is correct. Once verified, keep checking your status regularly and update your banking details to avoid any payment issues.
Avoid using unverified websites or social media pages claiming to help you get verified. Only trust the official SASSA portal and direct communication from the agency.